Wish & Complaint

DijitalDev Wish & Complaint Management module enables employees to communicate their requests, suggestions and complaints securely, traceably and through a centralized structure.

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app.dijitaldev.com/wish-complaint

Feedback & Complaints · Requests and complaints

New records 18

Under review 42

Resolution rate 87%

Recent records

Record Status

Suggestion for the cafeteria menu Suggestion · Anonymous New

Shuttle route change Request · Administration In progress

Shift change hours Complaint · Turned into an action Open

Break room air conditioning Suggestion · Resolved Completed

Corrective Preventive Actions

Key Features

Users can create records with request type (request, suggestion, complaint), subject and description information. Named or anonymous notifications can be made optionally.

Multiple Request Types

Records can be created as request, suggestion or complaint type.

Anonymous Notification

Named or anonymous notifications can be made optionally.

File Attachment

Notifications can be detailed by adding photos or additional files.

CAPA Integration

Discrepancies are included in the Corrective Preventive Actions process.

Mobile Access

Records can be created and tracked through the mobile application.

Feedback

Digital platform that safely carries employee voice to management.

Works together

Quality, Compliance and Safety modules

All 28 modules

Audit Self, periodic and third-party audit management. Action Management Central management of corrective and improvement actions. OHS Management Unsafe conditions, near misses and accident records. Information Security Breach Notification Fast, traceable handling of information security risks. Surveys Central management of employee and customer surveys.

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